Warranty and Complaints
Warranty
We naturally do everything we can to deliver our beautiful products in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that allows you to claim warranty. A legal warranty applies to every product, which means that a product must do or be what you as a customer can expect from it under normal use.
The warranty does not apply to:
– Damage resulting from improper use.
– Parts affected by normal wear and tear.
– Products that have been modified or repaired by parties not approved by Blue Rocks or the supplier/manufacturer of this product.
Complaints
What to do if you have a complaint? Of course, we do our best to deliver all products properly, and quality is our top priority. For complaints, we always find a solution together with our customers. However, it can always happen that something does not go entirely as planned. If you have a complaint, we advise you to first notify us by emailing info@bluerocks.eu, with the subject: Complaint. We will then work together to find a suitable solution.